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    5 1 5 Kimberly was a great help and following up the matter, thank you! 1
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    Kimberly was a great help and following up the matter, thank you!...

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    5 1 5 I called in today totally frustrated! I tried to complete my PCI toolkit many times by myself ending in complete frustration . I am not sure who helped me but I have to say she was phenomenal! She was extremely patient with me. She was very friendly, compassionate, and understanding! She made my overwhelming experience totally easy! Thank you for putting up with me! 1
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    I called in today totally frustrated! I tried to complete my PCI toolkit many times by myself ending in complete frustration . I am not sure who helpe...

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    5 1 5 They were very helpful. 1
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    They were very helpful....

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    5 1 5 Our statement did not match up with our receipts and Joanna G helped me figure out why, and she was very attentive and quick with an answer! 1
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    Our statement did not match up with our receipts and Joanna G helped me figure out why, and she was very attentive and quick with an answer!...

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    5 1 5 Valerie was very professional and very helpful in trying to assist us, to solve an issue we had. Thank you Valerie 1
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    Valerie was very professional and very helpful in trying to assist us, to solve an issue we had. Thank you Valerie...

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    5 1 5 Helpful and friendly to talk to. 1
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    Helpful and friendly to talk to....

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    2 1 5 Nothing is ever easy with SBGA. After getting a runaround about the Dispute Manager, I finally tried to get things set up last Friday. While I was able to enroll and get on to the interface, clicking on the Dispute Manager link just took me right back to the same page. I spoke with Kimberly with SBGA today, and rather than simply doing whatever needed to be done to get it to work, I had to start all over again. And yet, after I finally jumped through all of the hoops necessary to change passwords and such, the same thing happens; click on the Dispute Manager link, and get taken back to the same page. But I'll bet we'll be charged for the service, right? 1
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    Nothing is ever easy with SBGA. After getting a runaround about the Dispute Manager, I finally tried to get things set up last Friday. While I was abl...

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    5 1 5 I called to have a new initial login password sent to me since the initial one sent to me expired. Cassandra submitted my request. I received my new password a few hours later as she mentioned and I have logged into my Access One site. She was very polite, sounded friendly and effectively handled my request.Thank You. 1
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    I called to have a new initial login password sent to me since the initial one sent to me expired. Cassandra submitted my request. I received my new...

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    5 1 5 Hello! I just gave a testimonial about Kimberly R. in customer service. I would like to clarify that I would rate Kimberly 5 stars but I would rate the company as a whole with only 4 stars. Kimberly's customer service deserves beyond a 5 star rating!!!! 1
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    Hello! I just gave a testimonial about Kimberly R. in customer service. I would like to clarify that I would rate Kimberly 5 stars but I would rate t...

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    4 1 5 Kimberly R. in customer service is AWESOME! On every call to her, she is able to help me with whatever the issue is in a timely and professional manner. I so appreciate the customer service that she provides. Thank You Kimberly!!!! 1
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    Kimberly R. in customer service is AWESOME! On every call to her, she is able to help me with whatever the issue is in a timely and professional mann...

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