• 1
    • 2
    • 3
    • 4
    • 5
    2 1 5 the agent I spoke too was very professional and was understanding of my concerns. I left merchant services because they partnered up with clover. clover takes at best two business day to fund my money into my account. I reached out several times, but they never resolved this issue. For this reason I left merchant services. 1
    Verified & Credible

    the agent I spoke too was very professional and was understanding of my concerns. I left merchant services because they partnered up with clover. ...

    Bookmark and Share
    • 1
    • 2
    • 3
    • 4
    • 5
    5 1 5 Merchant Services has been fantastic from the best rep, Lisa Gonzales to lowest fees and great customer service when we call for help. I feel fortunate that they found us. 1
    Verified & Credible

    Merchant Services has been fantastic from the best rep, Lisa Gonzales to lowest fees and great customer service when we call for help. I feel fortun...

    Bookmark and Share
    • 1
    • 2
    • 3
    • 4
    • 5
    5 1 5 Cat L was very helpful in processing request for refund. 1
    Verified & Credible

    Cat L was very helpful in processing request for refund....

    Bookmark and Share
    • 1
    • 2
    • 3
    • 4
    • 5
    5 1 5 (Last name removed to protect privacy)reat service 1
    Verified & Credible

    (Last name removed to protect privacy)reat service...

    Bookmark and Share
    • 1
    • 2
    • 3
    • 4
    • 5
    5 1 5 The rep i spoke with Debra Bauer was very helpful to me. There was a SS # instead of our EIN in the system and after the initial confusion of trying to verify our account, she was extremely helpful and got our EIN added to our account. She also went above and beyond in taking a look at our account and notified me the next day on to complete your PCI (Payment Card Industry) Self-Assessment Questionnaire (SAQ) and, 2) the login credentials to register for your Data Breach Reporting Toolkit . Which will end up reducing our monthly bill by $29. I appreciate all of her help and feel she went above and beyond. Thanks Debra! 1
    Verified & Credible

    The rep i spoke with Debra Bauer was very helpful to me. There was a SS # instead of our EIN in the system and after the initial confusion of trying ...

    Bookmark and Share
    • 1
    • 2
    • 3
    • 4
    • 5
    5 1 5 Valerie V. was very helpful. I started 2 weeks ago at the current company. Part of my duties included resolving charges showing up on the bank statement with out documentation. Valerie was able to help me understand what the charges were and why the change in billing. 1
    Verified & Credible

    Valerie V. was very helpful. I started 2 weeks ago at the current company. Part of my duties included resolving charges showing up on the bank stateme...

    Bookmark and Share
    • 1
    • 2
    • 3
    • 4
    • 5
    1 1 5 Just had an horrific 4 hour experience on the phone. Now I am just trying to send my terminal back. I cannot wait until I am out of my contract in May! 1
    Verified & Credible

    Just had an horrific 4 hour experience on the phone. Now I am just trying to send my terminal back. I cannot wait until I am out of my contract in May...

    Bookmark and Share
    • 1
    • 2
    • 3
    • 4
    • 5
    1 1 5 Representative Marc was great. SBGA not so great. $134 insurance fee in case of breach and 24.95 monthly encrytption fee is BUNK. Different rep on earlier communication promised that $29.95 monthly fee charged for 3 months for supposedly not complying with PCI data was nullified by a supervisor and only one month credited. I have seen this merchants account with more than $6,000 in annual fees go from ok to ridiculous. Merchants sent email offering lower rates but will not budge on automatic monthly and the "one-time" annual charge. I see your competition markedly better. 1
    Verified & Credible

    Representative Marc was great. SBGA not so great. $134 insurance fee in case of breach and 24.95 monthly encrytption fee is BUNK. Different rep on ...

    Bookmark and Share
    • 1
    • 2
    • 3
    • 4
    • 5
    5 1 5 Very courteous and got my answer quickly. 1
    Verified & Credible

    Very courteous and got my answer quickly....

    Bookmark and Share
    • 1
    • 2
    • 3
    • 4
    • 5
    5 1 5 So far love working with Javier. He has answered all of my questions. 1
    Verified & Credible

    So far love working with Javier. He has answered all of my questions....

    Bookmark and Share